Step 4. Record your findings. If you have less than 5 employees then you do not need to write anything down. Although you will find it useful to keep a written record of what you have done. If you have five or more employees, then you must put in writing the significant findings of your […]
Category Archives: Management
Step 3. Evaluate the risks and decide whether existing precautions are adequate or more should be done. Consider how likely it is that each hazard could cause harm. This will determine whether or not you need to do more to reduce the risk. Even after all precautions have been taken, some risk usually remains. What […]
The company newsletter hit Ruth Kenyon’s desk and there was her picture on the front page under the heading “Employee of the Month”. A simple paragraph of text explained that she had single-handedly reduced the debtor days from 39 to 32 in a period of 6 weeks. If others didn’t understand the significance of her […]
In recent years, with the aid of sophisticated information technologies, multi-store retailers have developed a science out of Retail Performance Best Practices by putting into play real-time systems for recording and measuring performance KPIs at all levels of the organisation. So sophisticated are these systems that they are able to tell employees, even at the […]
In today’s increasingly competitive hospitality industry, owners and managers are constantly seeking the answer to an important question- How do you recruit, retain, and motivate staff who are responsible for creating a “magical” experience which exceeds your guest’s expectations? Some answers may be found by looking to successful companies that are consistently achieving these goals. […]
The hospitality business is like show business. When you are casting, it is important to place people in suitable roles. The costs involved with hiring an individual should be a strong deterrent to rushing into decisions you may regret in 1 weeks time. Remember, once the casting decision has been made, your entire production’s reviews […]