Category Archives: Management

Monsters in Meetings – Part 4, Quiet Participants

Sometimes you have people who appear to be spectators in a meeting. There are many reasons why someone would decline to participate. For example, the person may feel reluctant to speak out, may disagree with the approach endorsed by others in the meeting, or may be tired. And yet, your job is to put the […]

This article is only available to members. Please Login or register.

Monsters in Meetings – Part 2, Multiple Conversations

Side conversations ruin meetings by destroying focus and fragmenting participation. Here’s how to bring your meeting back on track when a side conversation starts. Approach 1: Ask for cooperation Start by asking everyone to cooperate. Look at the middle of the group (instead of at the people talking) and say: “Excuse me (pause to gain […]

This article is only available to members. Please Login or register.

Monsters in Meetings – Part 1, How to Manage Unproductive Behavior

It happens easily. You’re conducting a meeting and suddenly a small side meeting starts. Then two side meetings develop. Soon you have many meetings going at once, and all of them are out of control. Or maybe someone introduces an unrelated issue. Someone else ridicules the new issue. Everyone laughs, except the person who mentioned […]

This article is only available to members. Please Login or register.

Money In Reward And Recognition Systems

The role of money as a motivator is indisputable if you don’t have enough. With bills to pay and mouths to feed, most hunter/gatherers will push themselves to get enough money into the bank account to remove those troublesome worries. However, once the threshold of comfort has been reached and there is a steady flow […]

This article is only available to members. Please Login or register.

Mobile CRM – It’s Here Now

Today’s workforce is truly mobile. Most of us now work at the office, from home and on the road. ‘On demand access’ to critical customer information from anywhere is becoming a ‘must have’ facility. Now customers demand CRM access using a remote desktop or laptop accessing data through the Internet or on a handheld device. […]

This article is only available to members. Please Login or register.

Merchant Services Account

Can a Merchant Services Account really help your company to grow? Dozens of satisfied business owners claim it can, and they eagerly support this type of service for use with many kinds of companies and enterprises. Basically, a merchant account will allow you to collect credit card payments from your customers in a variety of […]

This article is only available to members. Please Login or register.