Over the past few years an epidemic of rudeness has swept America. Here’s how to stop the disease. 1) Acknowledge people. Answer the phone. Return phone calls. Listen carefully when people talk to you. Be an active participant in conversations. Never use your cell phone when with others, especially in restaurants or other public places. […]
Category Archives: Management
For many of us change is a difficult process. In organizations like healthcare it seems to advance at a snail’s pace sometimes. There is a need for change in healthcare, most agree, though we would be hard pressed to agree upon the changes needed. One incentive for change is pay-for-performance programs now beginning in several […]
Over the past few years an epidemic of rudeness has swept America. Here’s how to perpetuate the disease. 1) Ignore people. Don’t return phone calls. Never answer the phone. Don’t listen when people talk to you. Talk on your cell phone when with others, especially in restaurants or other public places. Don’t acknowledge that others […]
What is the best way to inform employees when you sell your business? Wait until the transaction is a done deal. After many years of representing people who want to sell their businesses, experience has taught me that complete confidentiality about any thoughts of selling are in the best interests of every business owner. Consequently, […]
Many people believe that they conduct effective meetings, when all they really do is host a party filled with official sounding chit chat. Or worse, they deliver a monologue that bores everyone. In either case, their meetings produce little. Here’s how to hold a short, effective staff meeting. 1) In general. Keep them short. Most […]
A recent iLogos Research study revealed 94% of Fortune 500 companies now hire employees online, a stark contrast from 1998, when only 29% of them were doing the same. If you own or manage a small business, that means the vast majority of your fiercest competitors are now spending less time and less effort on […]