Q: My company is really in hot water with one of our best customers. I can’t reveal exactly what happened, but suffice it to say that we really dropped the ball and the customer is furious. I’m not even sure we can save the account. What’s the best way to get back in a customer’s […]
Category Archives: Management
If you want to grow your micro-business (defined as a business with fewer than five employees), you might consider some of the findings of a survey by Statistics Canada. 1. The Findings According to “Growth Determinants of Micro-Businesses in Canada” (Evangelia Papadaki and Bassima Chami, Small Business Policy Branch, Industry Canada), the survey by Statistics […]
A step-by-step program for creating a strategic plan and tactical plan guaranteed to help you get more of what you want done. You are pursuing a strategy en route to your vision. Whether it is revolutionary or evolutionary, it does not matter. You are on the road, committedly driving your business in a direction of […]
Non-cash incentive programs and fringe benefits can have a powerful influence on attitudes, that should in turn improve results. You can give employees the greatest incentive program, however, by impairing a sense of ownership in the organization. Ultimately, loyal and happy employees tend to work harder, leading to increased overall productivity. 1. Share Ownership Use […]
If you’re an executive, you may feel like a open jelly sandwich at a picnic. Every crazy critter in the world wants to bite into your budget. Here’s how to protect your time and preserve your sanity. 1) Ask questions Many salespeople work from a script. Rather than let them read it, interrupt with, “Excuse […]
No one likes rejection. And yet it happens. Here’s how to make the most of it. > Accept It Recognize that it is impossible for everyone to say “yes” to everything. Thus, rejection is an expected byproduct of making an offer or asking for something. Some people make rejection part of their sales strategy. That […]